Close
Grand Tower, opp. Bharat Petroleum Pump, Near Karothukuzhi Hospital, Aluva, Kerala 683102

REFUND & RETURN POLICY

Return Period: You have 15 days from the date of receiving your order to initiate a return.

Eligibility Criteria for Returns:

  • No returns accepted for clothes that have been altered.
  • The item must be unused, in its original packaging, and in the same condition as when received.
  • Customers are encouraged to shoot a video while unboxing the material to facilitate the return or cancellation process if necessary.
  • The item should be accompanied by the bill, with all tags attached.

How to Initiate a Return:

  1. Log in to your Fayme Clothing account.
  2. Go to your order history and select the item you wish to return.
  3. Follow the prompts to initiate the return process.

Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a fault on our part.

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed within 15 business days after the returned items have been received and inspected. Refunds will be issued to the original payment method.

Exceptions: Personalized or custom-made items are not eligible for return unless there is a manufacturing defect.

Contact Us: If you have any questions regarding the return process, feel free to reach out to our customer service team at contact@faymeclothing.com. (add hyperlink)

Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will arrange for a replacement or refund as appropriate.

Privacy Policy: We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more information on how we collect, use, and protect your data. (add hyperlink)

Governing Law: These terms and conditions are governed by the laws of the state of Kerala, India.

Contact Information: If you have any questions or concerns regarding these terms and conditions, please contact us at anucleetus10@gmail.com

By making a purchase from Fayme Clothing, you acknowledge that you have read, understood, and agree to these terms and conditions.

Home
Account
0
Search